Contact information
Last updated: October 22, 2026
This page provides the contact information for Eleanor & James Boston.
Store Details
Store name: Eleanor & James Boston
Website: https://eleanorjamesboston.com
Customer support email: info@eleanorjamesboston.com
Customer Service
If you have a question about your order, shipping, returns, sizing, payments, or any other matter, please contact us at:
To help us respond faster, please include:
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Your full name
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Your order number, if applicable
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The email address used for your order
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A clear description of your question or issue
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Photos, if your message relates to a product issue
Please do not email full payment card details, passwords, or other sensitive account credentials.
Response Times
We do our best to reply as quickly as possible.
During busy periods, sales events, or U.S. public holidays, response times may be longer than usual.
Customer Support Approach
At Eleanor & James Boston, our goal is to be clear, fair, and helpful.
If there is an issue with your order, please contact us so we can review the situation and work with you on an appropriate solution.
Important Notice
The information on our website is provided for general shopping and product information purposes.
We make reasonable efforts to keep information accurate and up to date, but errors may occasionally occur.
If you notice an error, please contact us at:
Nothing in this notice limits your rights under applicable law or our obligations relating to product descriptions, orders, refunds, or other consumer protections.