Privacy policy
Last updated: October 22, 2026
This Privacy Policy describes how Eleanor & James Boston collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with eleanorjamesboston.com.
Information We Collect
Depending on how you interact with our store, we may collect:
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Your name
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Email address
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Phone number
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Billing address
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Shipping address
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Order details and purchase history
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Payment status and transaction confirmation details
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Customer service messages and return requests
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Device and browser information
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IP address
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Website activity, such as pages viewed and products added to your cart
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Marketing preferences
We collect information directly from you, automatically through cookies and similar technologies, and from service providers that help process payments, fulfill orders, and operate our website.
How We Use Your Information
We use personal information to:
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Process and fulfill your orders
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Send order confirmations and shipping updates
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Respond to customer service requests
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Manage returns, refunds, and exchanges
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Operate and improve our website and shopping experience
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Detect and prevent fraud, misuse, and security issues
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Send marketing emails if you subscribe
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Maintain business records and comply with legal and tax obligations
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Resolve disputes and enforce our agreements
Shopify
Our store is hosted on Shopify, which provides the ecommerce platform we use to sell our products.
Shopify processes personal information to support our storefront, checkout, payments, and related services. Your information may be stored and processed through Shopify’s systems and those of its service providers.
For more information about Shopify’s privacy practices, visit:
https://www.shopify.com/legal/privacy
Payments
Payments are processed through the payment providers available at checkout.
Eleanor & James Boston does not store your full credit card number. Payment providers process payment information under their own privacy policies and security practices.
Depending on your selected payment method, available services may include credit or debit card payments, Apple Pay, Google Pay, Shop Pay, or other payment options shown at checkout.
How We Share Your Information
We disclose relevant personal information to service providers and business partners as needed to operate our store, including:
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Shopify
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Payment processors
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Shipping carriers
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Suppliers and fulfillment partners
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Customer support service providers
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Email marketing platforms
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Analytics and website performance providers
For example, shipping partners receive delivery details, while payment providers receive information needed to process transactions.
We may also disclose information to comply with legal obligations, respond to lawful requests, protect rights and safety, or in connection with a merger, acquisition, or transfer of our business.
Direct Supplier Fulfillment and International Processing
Some orders are shipped directly from our suppliers, including suppliers located outside the United States, such as in China.
To fulfill these orders, we share relevant details with the supplier, such as your name, shipping address, ordered products, and contact information needed for delivery.
Your personal information may therefore be stored or processed in countries outside your state or country of residence. Privacy laws in those locations may differ from those where you live.
Marketing Emails
If you subscribe to our email list, we may send you updates about new arrivals, promotions, sales, and store news.
You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting:
Unsubscribing from marketing does not stop transactional messages, such as order confirmations, shipping updates, or responses to your inquiries.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to support essential functions, remember preferences, and understand how visitors use the website.
Some cookies are necessary for features such as the shopping cart and checkout. Other cookies may support analytics, depending on the tools enabled on our store.
You can manage cookies through your browser settings and, where available, the privacy controls on our website. Blocking certain cookies may affect website functionality.
Where applicable law requires us to recognize browser-based opt-out preference signals, such as Global Privacy Control, we will treat qualifying signals as requests to opt out of the processing covered by that law.
Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
Retention periods depend on factors such as the information involved, our relationship with you, order and customer service needs, legal and tax requirements, fraud prevention, and dispute resolution.
Your Privacy Rights
Depending on your state of residence and whether the relevant law applies to our business, you may have the right to:
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Request access to personal information we hold about you
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Request information about how we collect, use, and disclose personal information
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Request correction of inaccurate personal information
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Request deletion of personal information, subject to legal exceptions
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Obtain a portable copy of certain personal information
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Opt out of the sale of personal information, sharing for cross-context behavioral advertising, or processing for targeted advertising, where applicable
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Limit certain uses of sensitive personal information, where applicable
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Appeal a decision concerning your privacy request, where applicable
You may exercise applicable privacy rights without unlawful discrimination.
To submit a request or appeal, contact:
Please describe your request and provide enough information for us to locate the relevant records. We may need to verify your identity before completing certain requests. Authorized agents may submit requests on your behalf where permitted by law, subject to appropriate verification.
We will respond within the time required by applicable law and explain any applicable exceptions or reasons we cannot fulfill a request.
Children’s Privacy
Our store is intended for a general audience and is not directed to children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact info@eleanorjamesboston.com so we can investigate and take appropriate action.
Third-Party Links
Our website may contain links to third-party websites or services.
Their privacy practices are governed by their own policies. Please review those policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations.
Updates will be posted on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent.
Contact Us
For privacy questions or requests, contact:
Eleanor & James Boston
Email: info@eleanorjamesboston.com
Website: https://eleanorjamesboston.com