Refund policy
Last updated: October 22, 2026
At Eleanor & James Boston, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds, and our 30-day money-back guarantee work.
This policy applies to purchases made through eleanorjamesboston.com.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible items, subject to the conditions and exclusions below.
If you are not satisfied with your order, please contact us within 30 days of receiving it to request a return for a full refund of the purchase price of the returned item.
For change-of-mind returns, including size changes, you are responsible for return shipping costs. Returns may need to be shipped to our supplier in China at your expense. International return shipping can be costly.
To start a return request, email us at:
Please include:
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Your full name
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Your order number
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The email address used for the order
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The reason for the return
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Clear photos if the item is damaged, defective, or incorrect
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Any additional details that will help us assist you
Our team will review your request and reply with the next steps.
Return Approval
Please contact us before sending any items back.
Returns must first be approved by Eleanor & James Boston by email. Approval is subject to this policy and applicable law.
If your return is approved, we will provide return instructions and the correct return address.
In many cases, returns must be sent directly to our supplier, which may be located in China. Please use the return address provided in our approval email.
Return Shipping Costs
For change-of-mind returns, size changes, or items you no longer want, you are responsible for arranging and paying for return shipping.
If the approved return address is in China, you are responsible for the shipping costs to that address.
These change-of-mind return shipping terms do not determine responsibility for shipping costs when an item is damaged, defective, or incorrect. Please contact us so we can provide instructions for your situation.
Return Tracking
Please use a tracked shipping service and provide valid return tracking details for your approved return.
Keep your shipping receipt and proof of delivery until your return has been resolved.
Refunds are generally processed after the returned item has been received and inspected by the supplier or designated return location, subject to applicable law.
If your return is lost in transit, please contact us with your shipping receipt and tracking information so we can investigate. A refund may be delayed or unavailable if delivery cannot be verified, except where applicable law requires otherwise.
Condition of Returned Items
To qualify for a change-of-mind return, items must be:
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Unworn
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Unwashed
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Unused
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In their original condition
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With original tags and packaging where possible
Items showing signs of wear, washing, use, damage, perfume, stains, makeup marks, or alterations may not qualify for a change-of-mind return.
These conditions do not exclude claims relating to defects or damage present when the item was delivered, or other rights provided by applicable law.
Items Not Eligible for Change-of-Mind Returns
The following items are excluded from our voluntary change-of-mind return policy:
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Gift cards, except where redemption or a refund is required by law
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Final sale items clearly identified as such before purchase
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Personal care or hygiene items where the hygiene seal has been opened or the item has been used
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Items that have been worn, washed, or used
Items returned without prior approval may be delayed or declined under our voluntary return policy.
These exclusions do not limit any rights or remedies you may have under applicable law for damaged, defective, or incorrect items.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue, and clear photos of the item and packaging.
We will review the issue and work with you on an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable law.
Please contact us before arranging return shipping for an affected item so we can provide the appropriate instructions.
Your Rights Under Applicable Law
Nothing in this policy excludes or limits any rights or remedies available to you under applicable U.S. federal or state law.
Our 30-day money-back guarantee is an additional voluntary benefit. Its deadlines, conditions, and exclusions do not restrict any rights that cannot legally be waived or limited.
Refund Processing
Once your return has been received and inspected, we will notify you by email of the outcome.
Approved refunds will be issued to your original payment method. For eligible returns under our 30-day money-back guarantee, we will refund the full purchase price of the returned item.
Customer-paid return shipping costs for change-of-mind returns are not reimbursed.
Your bank, card issuer, or payment provider may require additional time to post the refund after we issue it. Refunds required by applicable law will be handled within the applicable legal deadlines.
Exchanges
We may offer an exchange or another solution depending on the situation and product availability.
Please contact us at:
We will review your request and explain the available options and any associated shipping costs before you proceed.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
If your order has already been processed or shipped, cancellation may no longer be possible, and you may need to follow the return process after delivery.
This does not limit any cancellation or refund rights available under applicable law.
Contact Us
For return, refund, or order questions, contact us at:
Eleanor & James Boston
Website: https://eleanorjamesboston.com