Shipping policy
Last updated: October 22, 2026
At Eleanor & James Boston, we want your order to be handled carefully, clearly, and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through eleanorjamesboston.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, check the product details, confirm the shipping information, and prepare your order for shipment.
Business days are Monday through Friday, excluding U.S. public holidays.
Shipping Time
After your order has been processed and shipped, delivery usually takes 3 to 7 business days.
The estimated total time from placing your order to delivery is therefore 4 to 10 business days.
Delivery times are estimates and may vary due to carrier delays, customs inspections, peak sale periods, public holidays, incorrect address details, or other circumstances outside our control.
Direct Supplier Shipping
In many cases, Eleanor & James Boston ships products directly from our suppliers.
Instead of sending items to us first and then forwarding them to you, an item may be shipped directly from the supplier to your delivery address. This helps reduce additional handling.
This means that some packages may be shipped directly from overseas, including from China.
Shipping Carriers
We offer free shipping throughout the United States.
Depending on the product, supplier location, and delivery address, orders may be shipped with local delivery carriers or international shipping partners.
If tracking is available for your order, tracking details will be emailed to you once your order has shipped.
Shipping Costs
Shipping is free for orders delivered within the United States, unless otherwise stated at checkout.
Incorrect Shipping Details
Please make sure your shipping details are correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at:
We will do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please include your name, order number, and the email address used to place the order.
We will review your order, investigate the delay, and help you with the next steps.
Lost or Missing Packages
If tracking shows that your package has been delivered but you have not received it, please first check with other members of your household, neighbors, your local post office, or the delivery carrier.
If you still cannot locate your package, contact us at:
We will review the situation and work with you and the shipping carrier to investigate and determine the appropriate next steps.
Questions
For any shipping questions, please contact us at: