Terms of service

Last updated: October 22, 2026

Welcome to Eleanor & James Boston.

These Terms of Service apply to your use of eleanorjamesboston.com and purchases made through our website.

By using our website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use the website or place an order.

Online Store Terms

To place an order, you must be legally capable of entering into a binding contract under the laws applicable to you. If you are under the age of majority, a parent or legal guardian must authorize and take responsibility for your purchase.

You must not use our products or website for any illegal or unauthorized purpose.

Product Information

We make reasonable efforts to display product descriptions, colors, sizes, images, and other details accurately.

Colors may appear different depending on your screen settings, device, and lighting.

We may update product descriptions, prices, and availability. Changes do not retroactively alter accepted orders, except where permitted by applicable law or agreed with you.

Pricing

Prices are displayed on our website. The currency applicable to your purchase will be shown at checkout.

Applicable sales taxes and any shipping charges will be displayed before you complete your purchase.

We reserve the right to correct pricing, product information, and availability errors.

If an order is affected by an error, we may contact you to explain the issue and offer the option to proceed on corrected terms or cancel. We will not charge an additional amount without your authorization.

If we cancel an order after payment, we will issue a refund to the original payment method.

Orders

When placing an order, you agree to provide accurate and complete information.

You will receive an order confirmation by email after submitting your order. This confirms receipt of your order and does not, by itself, confirm acceptance.

We may review orders for payment authorization, availability, pricing errors, delivery information, and suspected fraud before accepting them. Acceptance occurs when we send a shipping confirmation, unless we expressly confirm acceptance earlier.

These provisions do not extend any shipment or refund deadline required by applicable law.

Refusal or Cancellation of Orders

We may refuse, cancel, or limit an order for legitimate reasons, including:

  1. Incorrect or incomplete customer information

  2. Payment authorization issues

  3. Suspected fraud or unauthorized transactions

  4. Product availability issues

  5. Pricing or listing errors

  6. Unusual order activity requiring verification

If we cancel an order after payment has been made, we will notify you and issue a prompt refund to the original payment method.

If you wish to cancel an order, contact info@eleanorjamesboston.com as soon as possible. Please see our Returns and Refund Policy for details. Any cancellation rights provided by applicable law remain unaffected.

Shipping

Please review our Shipping Policy for processing times, delivery estimates, shipping costs, and direct supplier shipping details.

Delivery estimates are not guaranteed arrival dates. However, they do not remove our obligations under applicable shipping and consumer protection laws.

If we cannot ship within the stated shipment timeframe, we will notify you, provide an updated estimate where available, and offer the option to consent to the delay or cancel for a prompt refund, as required by applicable law.

Some orders may be shipped directly from suppliers outside the United States, including suppliers in China.

Direct supplier shipping does not remove our responsibilities to you as the seller.

Returns and Refunds

Please review our Returns and Refund Policy for details about our 30-day money-back guarantee, return eligibility, return shipping costs, and refund procedures.

Approved returns may need to be shipped to a supplier in China. For change-of-mind returns, you are responsible for return shipping costs as described in that policy.

Nothing in these Terms or our Returns and Refund Policy excludes or limits rights or remedies available under applicable U.S. federal or state law, including rights relating to damaged, defective, or incorrect products.

Payment

We accept the payment methods displayed at checkout.

These may include credit or debit cards, Apple Pay, Google Pay, Shop Pay, and other available payment options.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Orders are subject to payment authorization and applicable payment provider terms.

Account Information

You agree to provide current, complete, and accurate account, billing, and shipping information.

If you create an account, you are responsible for keeping your login details secure and notifying us promptly of any suspected unauthorized use.

Website Content

Website content, including text, images, graphics, logos, product descriptions, and design elements, is owned by Eleanor & James Boston or its licensors and content providers.

You may access and use this content for personal, noncommercial shopping purposes.

Except as permitted by applicable law, you may not copy, reproduce, distribute, modify, or commercially exploit our content without prior written permission from the relevant rights holder.

Prohibited Uses

You must not use our website:

  1. For unlawful purposes

  2. To violate applicable laws or regulations

  3. To infringe our intellectual property rights or the rights of others

  4. To transmit harmful code, viruses, or malware

  5. To collect or misuse other people’s personal information without authorization

  6. To interfere with website security or performance

  7. To submit fraudulent, false, or misleading information

  8. To attempt unauthorized access to accounts, systems, or data

We may restrict access where reasonably necessary to address these activities, subject to applicable law.

Third-Party Tools and Links

Our website may include third-party tools, services, or links.

Third-party services may have their own terms and privacy policies. Please review those terms before using the services or providing personal information.

We do not control independent third-party websites or their content. This does not exclude any responsibility we may have under applicable law for services used to fulfill your order.

Privacy

Our collection, use, and disclosure of personal information are described in our Privacy Policy.

Please review that policy for information about our data practices and how to submit a privacy request.

Limitation of Liability

To the extent permitted by applicable law, Eleanor & James Boston will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products.

Some states do not allow certain exclusions or limitations of liability, so these limitations may not apply to you.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any other liability that cannot lawfully be excluded or limited.

These Terms do not disclaim any statutory or implied warranties, or limit any remedies, that cannot lawfully be disclaimed or limited.

Indemnification

To the extent permitted by applicable law, you agree to indemnify Eleanor & James Boston against third-party claims and reasonable related costs arising from your unlawful use of the website, intentional violation of these Terms, or infringement of another party’s rights.

This obligation does not apply to the extent a claim results from our own negligence, misconduct, or violation of law, and does not limit your consumer rights.

Applicable Law and Consumer Rights

These Terms are subject to applicable U.S. federal and state law.

Nothing in these Terms deprives you of mandatory consumer protections available under the laws applicable to your purchase.

Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will apply only to the extent permitted by law, and the remaining provisions will remain in effect.

Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date.

Changes apply prospectively. The Terms in effect when you place an order will govern that purchase unless a change is required by law or you agree otherwise.

Where required by law, we will provide additional notice or obtain your agreement to material changes.

Contact Us

For questions about these Terms of Service, contact:

Eleanor & James Boston
Email: info@eleanorjamesboston.com
Website: https://eleanorjamesboston.com